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Returns Policy

We offer our customers a full satisfaction guarantee, this allows our customers to enjoy their purchase with total peace of mind. Please read below for more information on returns and faulty goods, we are here to help and offer collections with next day exchanges.

Use our simple returns form here.

Returns Policy

If you make a purchase online but change your mind once you’ve received your order, under the Consumer Contracts Regulations 2013, you are entitled to a full refund (via the original payment method) provided you notify us within 14 days of receipt that you wish to cancel your contract. You can inform us of your wish to cancel your order by getting in contact with us and arranging the return – either by our returns form, telephone: tel:02039129856 or email at sales@ascentidistribution.co.uk.

You will then have a further 14 days to return your product.

Remember to keep the original packaging for the return, if we cannot resell the goods as new then we may not be able to accept the return.

Faulty or Damaged Goods

If you make a purchase online but find when you receive your purchase it is either faulty or damaged, then you have up to 30 days to reject the goods, from the date of purchase, and return it to us to receive a full refund. We will arrange collection of the faulty goods.